How long will it take for my order to be ready for pickup?
This typically takes 1-2 business days. You will receive a pickup notification email as soon as the order is ready for you. In some cases your order could be ready in as little as two hours.
What do I need to bring to pick up my order?
Please bring both your order number and a piece of photo ID. We may decline to release an order if you do not have valid ID with you.
My preferred name is different from the name shown on my ID. What should I do?
Please make sure you provide the exact name shown on your ID when placing your order.
Can someone else pick up my order for me?
Yes. You will need to contact us via email with the name of who the person is who is picking up. They will need to bring there own ID.
High Value first time orders.
If you are a new customer with us attempting to pick up a high value order we might refund the purchase and require you to repurchase the items in store for security reasons. You will need to bring both the Credit Card that was used to make the purchase and the ID that is associated with the Credit Card.